POLICIES
Customer Service
Those who want to succeed in life set rules for them to live by; this cuts out a lot of the stress in decision making, because when you look at what you believe, the answer is usually right in front of you.1.) Value
A product or services value is based on three criteria; Quality, Service, and Price, and in that order. At Techlectric, we only provide products and services of the highest quality and ensure the entire design meets or exceeds industry standards. When you contact us, anticipate our staff with a smile on their face (and voice) offering solutions to all your diverse needs. Quality does cost more, but it must still be at fair market value. When you have a quality product with great service, and a price that fits, you have exceptional value.
2.) Acknowledgement
When you talk, we listen, giving you our complete attention to fully understand your requirements. We pride ourselves on interpreting the customer’s needs and moulding it into something they truly desire. You will never be just a customer to us, but an individual with cares and concerns; let us acknowledge them with you.
3.) Honesty
As a Techlectric customer, you can guarantee you are getting our honest opinion and we present you with factual information. When there is an issue with price, we will give you an unbiased opinion whether the better product or service is worth the extra penny. We provide you with honesty, because if you trust us, we will have a long term relationship…..honestly!
4.) Knowledge
The owner, Brad Handel, firmly believes in educating employees on a regular basis. This means employees are being sent to conferences, seminars, and factory training events for upgrading constantly, providing them with diverse knowledge. When you walk in our doors or our tech shows up on-site, you can expect to be served by one of our well-educated, knowledgeable staff.
5.) Convenience/Diversity
We are your one stop shop for electrical, surveillance, whole home audio, televisions, data, home automation, security, custom home theatre, complete home integration, and telephone/intercom systems. And remember, in store we always answer our phones and will greet you with a smile when you walk in! We always complete your work on time and on budget at your convenience.
6.) Selection
You want more than one option to choose from, we give you the choice. When faced with too many choices, the decision can be overly painful, and our knowledgeable staff can make this decision an easy one. We have over $500,000 in inventory, and we live by the rule of 3, so the product or service you want has low, mid, and high options, perfect for any budget and an easy selection.
7.) Empathy
You are a person just like each of us, with your own likes and dislikes. We use this relation to put ourselves in your shoes to develop working ideas you will love. Making decisions that affect both your emotions and possibly even our customers emotions are of the utmost importance to us. All of our staff is all trained to feel your needs and be empathetic to them.
Code of Ethics for Techlectric Construction Company Ltd.
Honesty and Integrity. Techlectric Construction Company Ltd. serves its customers and treats its competitors, subcontractors and suppliers with honesty and integrity.
Competition. Techlectric Construction Company Ltd. competes fairly for contracts, avoiding any practice that might be construed to be in violation of the letter or spirit of federal or provincial competition or unfair business practices legislation. The firm does not seek nor accept information concerning a competitor’s bid prior to bid closing nor does it attempt to modify its price after the bid closing.
The firm avoids any activity that could be construed as *bid
shopping, a **reverse bid auction or
***bid peddling.
Qualifications. Techlectric Construction Company Ltd.
seeks to perform contracts only for projects for which the firm has the
technical competence and experience. The firm does not accept contracts
for which it is not qualified. The firm assigns staff to projects in
accordance with their qualifications and commensurate with the demands
of the services to be provided under the contract.
Standards of Practice. Techlectric Construction Company Ltd. provides materials and services in a manner consistent with the established and accepted standards of the construction industry and with the laws and regulations that govern it including the use of standard industry documents wherever feasible. The firm performs its contracts with competence, reasonable care and diligence. The firm establishes prices that are commensurate with its services.
Conflicts of Interest. Techlectric Construction Company Ltd. endeavors to avoid conflicts of interest, both corporate and individual. Where a corporate conflict exists, Techlectric Construction Company Ltd. will disclose such conflict to its customer or prospective customer. Techlectric Construction Company Ltd. regularly educates its staff about personal conflicts of interest and has established a procedure for internal disclosure.
Safety. Techlectric Construction Company Ltd. assures that the safety of its employees, the employees of others on the job site, and the general public at large, is given the highest priority in all aspects of the firm’s activities. Techlectric Construction Company Ltd. will strive to provide its employees with the proper training and education required to enable the company to meet the stated goals of a safe workplace.
Environment /Sustainability. Techlectric Construction Company Ltd. will endeavour to promote sustainable building practices and environmental considerations in all its operations and in the services it provides to its clients. Techlectric Construction Company Ltd. will strive to provide its employees with the proper training and education required to enable the company to meet the stated goals of a more sustainable built environment and more environmentally friendly business practices.
Service Providers and Suppliers. Techlectric Construction Company Ltd. treats its service providers and suppliers in an equitable manner, avoiding any activity that could be construed as *bid shopping, a **reverse bid auction or ***bid peddling. It assures that they are advised as soon as it is reasonable subsequent to bid closing as to whether or not their bid was successful. The firm awards contracts with dispatch to the successful bidder at the bid price. The firm provides clear direction and prompt payment for service provided.
Employees. Techlectric Construction Company Ltd. complies with the letter and spirit of laws relating to working conditions. The firm does not knowingly violate any law or regulation dealing with employment standards. It is committed to providing its employees with a work environment free of harassment and discrimination and has internal policies and procedures to deal with complaints and to enforce its policies.
Financial Disclosure. Techlectric Construction Company Ltd. strives to ensure that all financial information provided to its principals, partners, shareholders, lending institutions, bonding and, insurance providers, and the general public where so provided, is an accurate and true representation of the firm’s financial status.
Public Information. Techlectric Construction Company Ltd. assures that all public statements and disclosures it makes are truthful. The firm also protects the proprietary interests of its customers.
Compliance with Laws. Techlectric Construction Company Ltd. does not knowingly violate any law or regulation.
Image of the Construction Industry. Techlectric Construction Company Ltd. avoids actions that promote its own self-interest at the expense of the construction industry and upholds the standards of the construction industry with honour and dignity.
Internal Procedures. Techlectric Construction Company Ltd. has established internal procedures under which its failure to conform to the above practices will be handled. Each year, the firm reviews this Code of Ethics and its internal procedures with each of its employees. If an employee, customer or other individual becomes aware of a circumstance in which Techlectric Construction Company Ltd. or an employee of the firm fails to conform to the above standards, he/she should immediately report such circumstance to Brad Handel President. The President will initiate an investigation of and otherwise resolve the reported issue.
